Making a Complaint

At Monument, we always strive to provide our customers with the most efficient service.

However, we understand that from time to time, despite our best efforts, we may not always meet customer expectations. If this is the case and you would like to let us know, we have a complaints process in place to address your concerns in a fair and timely manner.

If you wish to make a complaint, you can do so using one of the following options:

Call, email, or write to us using the contact details on the relevant page for your policy type. You can return to the Customer Centre here. These details are also shown on the most recent letter/statement you’ve received from us.

Complaint Form

"*" indicates required fields

Policyholder Details

The person who has experienced the problem should fill in this form. However, if this person is unable to do so and you are filling this in on behalf of the policyholder, please complete section 2 as well. Please note that before taking the complaint forward we will need to be satisfied that you have the authority to act on behalf of the policyholder.

Name*

Date of Birth*

This will help us to locate your policy if we’re unable to locate it using the policy number you provide, or if you don’t know it.

Policy Number*

If you don’t know your policy number, please refer to the most recent communication or policy statement received from Monument.

Email Address*

We will contact you by email.

Postal Address*

Please enter the address at which we last wrote to you.

Address Line 1 Address Line 2 City County / State / Region ZIP / Postal Code Country

Are you submiting this complaint on behalf of the policy holder?*

Yes

No

Your Details if not a Policyholder

Name*

Your relationship to the policyholder*

Why are you making a complaint on behalf of the policyholder:*

About your Complaint

What do you think we did wrong, or failed to do?*

How has the policyholder been affected?*

What do you think should be done to put things right?*

Name

This field is for validation purposes and should be left unchanged.

CONTACTS

Monument Re

Crown House
4 Par-la-Ville Road
Hamilton HM08
Bermuda

+1 441 400 9300

EMAIL

Monument Life Insurance DAC

Two Park Place,
Upper Hatch Street,
Dublin 2
Ireland

EMAIL

Monument Assurance Belgium S.A.

Boulevard du Roi Albert II 19 - 1210 Brussels – Belgium

+32 (0) 78 050 006 | +32 (0) 4 232 44 11

EMAIL

Monument Assurance Luxembourg S.A.

Atrium Business Park
29, rue du Puits Romain
L- 8070 Bertrange
Luxembourg

+352-264 98 1

Monument International Life Assurance Company Limited

St George’s Court
Upper Church Street
Douglas
Isle of Man IM1 1EE

+44 1624 683 683

EMAIL