Barclays Overdraft PPI

Calling 0800 422 0119 phone number.

If you have a complaint about either an insurance claim for accident, sickness or hospitalisation or a life claim please contact us as follows:

• by phoning us on 0800 056 1416
• by writing to Monument Insurance, 50 Kings Hill Avenue, West Malling, Kent ME19 4JX.

You can make changes by writing to:

• Monument Insurance DAC, 50 Kings Hill Avenue, West Malling, Kent ME19 4JX.

Yes you can. A policy can be re-instated within 60 days after cancellation.

If you have accident and sickness benefit on your policy and you are absent from work due to a confirmed case of COVID-19, or any other illness, you may have a valid accident and sickness claim. You will first be required to have met your ‘qualifying period’. The qualifying period is the minimum length of time you must be sick in order to make a claim on your policy. If you are still sick at the end of the qualifying period, then you may have a valid claim. Please see your policy document in relation to your specific qualifying period as these can vary.

If your claim is related to COVID-19 you can visit the website https://www.monumentregroup.com/coronavirus-covid-19/ for more information.

For general queries about making a claim please call 0800 056 1414.

*Please note: We are currently experiencing unprecedented demand in our Customer Service call centres which means that wait times to speak with a Customer Service Representative can be quite long.