Customer Support Officer

About the role

Interested to become part of a strongly growing and dynamic international reinsurance company? Monument group has a unique business model in the insurance sector that consists in acquiring Life Insurance Businesses. Monument Belgium is currently looking for a Customer Service Officer to further support its growth. You will be based in Brussels and you will report to the Team Leader Customer Support. 
 
As Customer Service officer, you will support and assist in developing the activities of Monument Re in Belgium through handling a variety of life insurance policy changes. In cooperation with the senior policy handlers, you will also provide support to the smooth integration of newly acquired portfolio’s

Responsibilities

As part of a team of customer service officers, you will have the following tasks:

• Handle simple requests in first line and refer to 2^nd line if necessary
• Realise simple policy changes or administrative support to the back office 
• Providing answers to policyholders and brokers, taking into account the terms & conditions of policies, operational guidelines and company procedures & controls;
• Handle incoming calls from policyholders and brokers and provide information regarding internal processes, organizational steps and expected timelines; and
•  Maintain and update the policy database (UL3 platform) to ensure accuracy of our database/platform at all times,  including first line AML formalities. 

Role Requirements

• Relevant working experience in a service center/call center/insurance company;
• Knowledge of  MS Office;
• Fluent in Dutch and French, with ideally a good understanding of English;
• Team player, flexible, eager to learn and share knowledge;
• Strong  analytical,  problem-solving,  communication and organization skills;
• Ability to work under pressure and meet deadlines in a fast-paced environment.

Location

Brussels, Belgium

Equal Opportunities Statement

The Monument Re Group is an Equal Opportunity employer. Our Corporate values of Trust and Collaboration demonstrate our commitment to fostering an inclusive culture where all our employees feel respected and valued. We recognise that each employee brings their own unique skill sets, capabilities, immutable characteristics, and varied experiences to their work. In turn, the Monument Re Group provides a work environment for all our employees to achieve personal and professional growth and development throughout their careers with us.

Email:

​recruitment@monumentinsurance.com

Apply now